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Claims Service
If any incident happens, HDI makes your life easier.

CLAIMS SERVICE

 

HDI BATE-PRONTO

Whenever there is a claim, all you’ll want is a quick, efficient service that will make things easier for you. Here, you can count on HDI Bate-Pronto, a service center that helps our insured with a fast service, clear information and immediate vehicle inspection, with no need for previous scheduling. In less than an hour you have everything sorted out.

Learn more about HDI Bate-pronto and find the nearest service centers at your disposal.

 

In case there is no Bater-Pronto near your location, call +55 4002-1261 (capitals only) and +55 0800 701-5430 (other cities). In this call you can:

 

FILE CLAIMS:

  • Auto
  • Liability Insurance

 

LEARN MORE ABOUT PROGRESS ON ONGOING CASES:

  • Dates and estimated time for inspections
  • Inspection results: approval for repairs, values approved by HDI, estimated repair date and payment releases (insured, service providers and workshops)
  • Other questions

 

TO MAKE YOUR SERVICE QUICKER, PLEASE HAVE:

  • Insured’s name
  • Vehicle’s license plate number
  • HDI policy number
  • Claim number

When filing a claim, it is necessary to inform all details of the occurrence, including the vehicle’s and your license information.

 

WHO MAY FILE A CLAIM TO THE CENTER:

  • The insured
  • The insured’s insurance agent
  • The vehicle’s driver at the time of the accident
  • The insured’s familiars

 

WORKSHOP CHAIN:

If your vehicle ever needs repairs, you can count with a chain of workshops with the HDI Guarantee of quality and fast service. They also offer special advantages, such as discounts on the deductible or installment payments. The repair is paid directly from HDI to the workshop, with no hassle.

 

IF CLAIM DOES NOT INVOLVE AUTOS OR LIABILITY:

In this case, just speak to your insurance agent or with one of our Regional Operation Centers to easily get everything sorted out.

 

PRIOR INSPECTION:

Prior inspection requests may be done through HDI Digital, an exclusive system that allows insurers to file the requests: all you need to do is click on the “Inspection” tab and click on the “New Inspection” option. Any request must have the following information:

  • Your SUSEP number
  • Car license plate or chassis number
  • Car model and year
  • In case of insurance renewal, name of previous insurance company
  • Insurance validity date
  • Reason for inspection, according to the following codes

 

Codes for Inspection Reasons

1 - HDI Renewal - over 15 years
2 - Other Renewal - over 10 years
3 - Other Renewal - over 10 years, except for Alfa, AGF, AIG, Unibanco, América Latina, AXA, Grupo Bradesco, Brasil Seguros, Caixa, Chubb, CGU, Finasa, Generali, Indiana, Liberty Paulista, Minas Brasil, Motor Union, HSBC, Itaú, Marítima, Porto Seguro, Phoenix, Real, Royal & Sun Alliance, Santander, Grupo Sul América, Tokio Marine, Vera Cruz, Yasuda, Zurich, as long as accompanied of the previous policy (also valid for insurance companies that belong to the same group)
4 - New insurance, except for new vehicles, as long as the provisional coverage has been arranged prior to the vehicle leaving the dealership.
5 - Vehicle substitution
6 - IS increase
7 - Inclusion of equipment, accessories or body work
8 - Deductible price change
9 - Exclusão de Avarias
10 - Overdue renewal
11 - Inclusão de casco em apólice exclusiva de RCF
12 - Seguro - cobertura exclusiva RCF - mais de 20 anos

 

Vehicles that cannot be inspected

  • Dismantled vehicles or those under mechanical, bodywork or paint repairs
  • Vehicles in which chassis number and similar are unable to be collected
  • Vehicles without DUT or new vehicles without payment invoice
  • Vehicles with overdue insurance payment installments, as long as within the coverage proportionality period predicted in the General Conditions
  • Vehicles with overdue licensing

 

The original obligatory DUT must be presented. Alternatively, a DETRAN-authenticated copy from the current year for national/imported vehicles or payment invoice in case of new vehicles.

In case of damage, the vehicle may have its acceptance conditioned on the insertion of a “Damage Clause” in the policy, as long as it does not interfere in traffic safety, does not constitute infraction before the Brazilian Traffic Code and does not have a repair value estimated under 10% of its market value.

If the vehicle is subject to fiduciary alienation of collateral or leasing, this information should be stated in the insurance proposal. The inspection number is required to be informed in the insurance proposal.

 

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